Q: Are your supplements safe to take?

A: All of our supplements are manufactured in FDA-registered facilities and undergo rigorous third-party testing to ensure quality, purity, and safety. We recommend consulting with your healthcare provider before starting any new supplement regimen, especially if you have pre-existing medical conditions or are taking medications.

Q: How do I know which supplements are right for me?

A: Choosing the right supplements depends on your individual health goals, diet, lifestyle, and existing health conditions. We suggest:

  • Consulting with a healthcare professional
  • Taking our genetic personalized health assessment
  • Reviewing your current diet and identifying potential nutrient gaps
  • Considering your specific health objectives (e.g., immune support, energy, cognitive function)

Q: Are your supplements organic and non-GMO?

A: We are committed to providing high-quality supplements. Most of our product line is:

  • Certified organic
  • Non-GMO verified
  • Free from artificial preservatives, colors, and flavors
  • Sourced from trusted, sustainable suppliers

Ordering and Shipping

Q: What is your shipping policy?

A: We offer:

  • Free standard shipping on orders over $99
  • Expedited shipping options available at checkout
  • Domestic shipping within 3-5 business days
  • International shipping to select countries (shipping times and rates vary)

Q: Do you offer returns or refunds?

A: Yes, we have a comprehensive return policy:

  • 30-day money-back guarantee
  • Full refund for unopened, unused products
  • Store credit for opened products (within 30 days of purchase) 
  • Refund processed to original payment method within 5-7 business days

Q: How can I track my order?

A: Once your order is processed:

  • You'll receive a confirmation email with tracking information
  • Can track shipment status through our website
  • Customer support available to assist with any tracking inquiries

Product Usage and Effectiveness

Q: How long does it take to see results from supplements?

A: Results vary depending on:

  • Individual metabolism
  • Specific supplement
  • Consistency of use
  • Overall health and lifestyle
  • Some benefits may be subtle and require longer-term use

Q: Can I take multiple supplements together?

A: Generally, yes, but with important considerations:

  • Consult healthcare professional about potential interactions
  • Some supplements work synergistically
  • Others might have conflicting effects
  • Always follow recommended dosages
  • Consider your individual health needs

Q: Are your supplements third-party tested?

A: Absolutely! Our commitment to quality includes:

  • Independent lab testing for every batch
  • Verification of ingredient potency
  • Screening for contaminants

Subscription and Savings

Q: Do you offer a subscription service?

A: Yes! Our subscription program provides:

  • Discounts available on every recurring order
  • Flexible scheduling 
  • Easy online management
  • Free shipping on subscriptions
  • Cancel anytime

Contact and Support

Q: How can I contact customer support?

A: We're here to help!

Q: Are your supplement ingredients disclosed?

A: 100% transparency is our promise:

  • Full ingredient lists on product pages
  • Detailed nutritional information
  • Sourcing and processing details
  • No proprietary blends that hide ingredient amounts

LifeMed Institute

Voted Baltimore’s Best Medispa/Wellness Center in 2020, 2021, 2022 and 2024. Locations in Bel Air, Columbia and Timonium, Maryland and Rehoboth Beach, Delaware.

LifeMed Institute is striving to revolutionize the face of wellness and preventative medicine through advanced testing, treatments and stellar service. By helping our patients bodies get healthier at the cellular level we are helping to reduce their risk of disease and a future of ailments. Waiting until there is a health issue to start taking care of the body is too late! Start now, give yourself the gift of health and happiness the way it should be!